![ICMI's Guide to Contact Center Metrics](https://iuploads.scribblecdn.net/771e1d72-a554-4f37-a0a9-db58ea124d9d/global/imagelib/benchmark_assessment/460x460_contact_center_metrics_guide-413e35515159551e7376be3a5404b831024295a1.jpg?v=10282015155344)
Guide to Contact Center Metrics
Learn the most important KPIs for any type of contact center.
Our recent research uncovered that 39% of contact leaders struggle to identify and measure key performance indicators. Our latest guide aims to help contact center leaders understand where they should begin.
![ICMI's Guide to Contact Center Metrics](https://iuploads.scribblecdn.net/771e1d72-a554-4f37-a0a9-db58ea124d9d/global/imagelib/benchmark_assessment/460x460_contact_center_metrics_guide.jpg?v=10272015210724)